**Company:** Total Shape
**Location:** Remote (Work from Home)
**Salary:** $1,000 – $1,300 USD per month (depending on experience)
**Position Overview:**
We’re looking for a dedicated **Technical Support Representative (Non-Voice)** to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
**Responsibilities:**
* Respond to customer inquiries via email and chat in a professional, timely manner
* Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
* Guide users through processes step-by-step with clear instructions
* Escalate unresolved issues to the appropriate internal teams
* Maintain accurate records of support interactions
* Contribute to the development of help center articles and internal documentation
**Requirements:**
* Excellent written English with a friendly, professional tone
* Previous experience in technical support or customer service (non-voice preferred)
* Strong problem-solving skills and attention to detail
* Ability to handle multiple conversations and prioritize effectively
* Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
* Comfortable using and explaining web-based platforms and basic troubleshooting steps
**Why Join Total Shape?**
* Fully remote role with flexible scheduling
* Competitive monthly compensation
* Supportive and collaborative remote team
* Opportunities for advancement and skills development
**To apply, please follow these instructions:**
1. **Search on Google** for “**Total Shape**” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.
3. Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
5. We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.
_*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for._
_We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email._
_If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***_
...Class A CDL Hazmat Truck Driver Needed in Milwaukee, WI! Local Delivery Routes for an Experienced Truck Driver - Positions starting at $30.00 / hour ProDrivers has a need for an experienced Class A CDL Truck Driver in Milwaukee, WI. Come join our family and see why...
...Tourism Counselor (Part-Time) Ruther Glen, VA The Virginia Tourism Corporation is seeking a Tourism Counselor for its Virginia Welcome Center at Ruther Glen who is willing to work a minimum of 5 days per month to include holidays and weekends. The center is open...
...and grow as independent life insurance agents. We have had many health... ...plans. No cold callingwe work with clients who have requested... ...from the comfort of your own home (or the beach... or whatever... ...Freedom to sell independently and nationwide Skills & Qualifications:...
...more. Job description The eBoutique Chat Operator will support both business and operational... ...of client gifts Administrative work as necessary Hybrid Schedule: Monday-... ...-9pm; Saturday + Sunday 9am-6pm Work From Home Professional requirements Skills:...
...Job Details: Automotive Technician "all makes and models". Service and repair a wide variety of vehicles, not just those from a specific manufacturer. Also able for Engine replacement, Transmissions, Differential rebuilds, and Electrical diagnosis as well....