Job Description

Customer Support Account Manager

On-site in Fort Worth, Texas

We’re looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, you'll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rollouts—on time, on budget, and with zero surprises.

What You’ll Do:

• Bridge the gap between the sales handoff and flawless project delivery for enterprise clients
• Scope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)
• Work cross-functionally with procurement, scheduling, and engineering teams to drive execution
• Own the project timeline from kickoff to completion, making sure nothing falls through the cracks
• Visit client sites to validate needs, assess scope, and track progress
• Serve as the technical point of contact and make sure every detail aligns with client expectations

This Role Is Not :

❌ A sales or business development role (we’ve got a team for that)

❌ A high-touch customer success job—your focus is execution, precision, and results

What You Bring:

• Strong technical chops—especially in AV/IT, hardware, or system deployment environments
• Experience leading customer-facing projects or technical implementations
• On-site availability within the Dallas-Fort Worth area
• Self-starter mentality with next-level organization and follow-through
• Bonus: Experience in fast-moving tech, integration, or enterprise operations environments

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